Shipping policy
At Cozykin, we work to get your order processed and on its way as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on your location, carrier delays, holidays, or order volume. Tracking updates may take 24–72 hours to appear after your order ships.
Please make sure your shipping address is correct before completing your purchase. Cozykin is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
10-Day Return Policy
We accept eligible returns within 10 days of delivery.
To qualify for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, odors, pet hair, or damage
- Returned with its original packaging when applicable
To start a return, please contact us with your order number and reason for the return.
Items returned without first contacting us may not be accepted.
Once we receive and inspect your return, we’ll notify you regarding approval of your refund. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to process the refund.
Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the issue so we can review it and make it right.
Non-Returnable Items
For hygiene and safety reasons, items that have been worn, washed, stained, damaged after delivery, or show signs of use cannot be returned.
Order Cancellations
If you need to cancel or change your order, contact us as soon as possible. Once an order has entered processing or shipped, we may not be able to cancel or modify it.
Contact:
For shipping or return questions, contact us at [your support email].
Before publishing, I’d make sure the 1–3 day processing time matches your actual supplier. If you tell me where your Cozykin orders are shipping from, I can also write the exact estimated delivery-time section.